How do sizes run for PATOS shoes?
PATOS are slightly narrow and run true to size. If you don’t have wide feet, select the size that you normally wear. (Our shoes are made in EU sizes. If you already know your EU size, select that one.) Please refer to the size guide at the bottom of our Kickstarter page :) Last updated: Tue, Oct 4 2016 6:37 pm EDT
What if you wear a half size?
If you wear a half size, and don’t have wide feet, round up to the next size. For example, if you have narrow feet and wear US 7.5, your best fit is likely an 8. Please refer to our size guide at the bottom of our Kickstarter page :) Last updated: Tue, Oct 4 2016 6:37 pm EDT
What if you have wide feet?
If you have wide feet, we suggest buying an entire size up. For example, if you typically wear 7, you should probably get an 8. Please refer to our size guide at the bottom of our Kickstarter page :) Last updated: Tue, Oct 4 2016 6:37 pm EDT
What if you have wide feed AND wear a half size?
If you have wide feet and wear a half size, you should round up 1.5 sizes. For example, if you wear 7.5 and have wide feet, we suggest ordering size 9. Please refer to our size guide at the bottom of our Kickstarter page :) Last updated: Tue, Oct 4 2016 6:37 pm EDT
What if you wear a number of different sizes for different brands?
If, for example, you wear an 7 in some brands and 8 in others and don’t know which one to base your size off of, you should probably go with the larger size. Please refer to our size guide at the bottom of our Kickstarter page :) Last updated: Tue, Oct 4 2016 6:37 pm EDT
Is shipping in the United States really FREE? Like, actually?
Yes, shipping in the US is FREE! International shipping costs: For one pair, cost is $25. For two pairs / the all-in-one bundle, it is $45. For the drawstring backpack alone, it is $15. Last updated: Tue, Oct 4 2016 6:37 pm EDT
Why don’t I enter my size and color choice when I pledge?
Kickstarter doesn’t require you enter details like that until after the campaign ends. Once it’s done, we’ll email you a survey and get all that good stuff. Last updated: Thu, Oct 6 2016 7:30 pm EDT
How do the surveys work?
Right when the campaign ends (and succeeds), you’ll get an email with a link to a survey. This will ask you you to enter which size and color shoes you want, based on which reward level you select. It will also ask for your shipping address. The survey will be sent to to whichever email you used for your Kickstarter account. After a few days pass and we have all the surveys, we’ll get to making the shoes! Last updated: Thu, Oct 6 2016 7:30 pm EDT
Current Estimated Shipping Date: March 2017
Last Updated At: 10/31/16What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.